Last updated: August 19, 2025
At GLP Support, we're here to help with any questions about your order, our products, or your subscription. The best way to reach us is by email, and our team will get back to you as quickly as possible.
Email Us
Email: help@yourglpsupport.com
Please include your order number where possible, so we can help you faster.
Support Hours
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM UK time. The table below shows those hours in a range of local time zones for convenience.
| Region / Time Zone | Our Support Hours (Local Time) |
|---|---|
| United Kingdom (London) | 9:00 AM – 5:00 PM |
| Central Europe (Paris, Berlin, Madrid) | 10:00 AM – 6:00 PM |
| US Eastern (New York, Toronto) | 4:00 AM – 12:00 PM |
| US Central (Chicago) | 3:00 AM – 11:00 AM |
| US Mountain (Denver) | 2:00 AM – 10:00 AM |
| US Pacific (Los Angeles, Vancouver) | 1:00 AM – 9:00 AM |
| Brazil (São Paulo) | 6:00 AM – 2:00 PM |
| South Africa (Johannesburg) | 11:00 AM – 7:00 PM |
| Gulf (Dubai) | 1:00 PM – 9:00 PM |
| India (Mumbai, Delhi) | 2:30 PM – 10:30 PM |
| Singapore / Hong Kong | 5:00 PM – 1:00 AM (next day) |
| Western Australia (Perth) | 5:00 PM – 1:00 AM (next day) |
| Japan (Tokyo) | 6:00 PM – 2:00 AM (next day) |
| Eastern Australia (Sydney, Melbourne) | 7:00 PM – 3:00 AM (next day) |
| New Zealand (Auckland) | 9:00 PM – 5:00 AM (next day) |
Please note: these times are a guide and may shift by an hour depending on local daylight saving in your region.
Response Times
We aim to respond to all enquiries within 24 hours. During busier periods or for more complex cases, responses may take longer, though we will always aim to reply within 48 hours.
We appreciate your patience, and we'll always do our best to resolve your query as quickly as possible.